Privacy Policy

Effective date: August 19, 2026

Vicky's Cleaning with a Smile and More operates this website. This policy explains what happens to your information when you visit the site or get in touch with us.

Who we are

Information you give us

This website has no contact form. We only receive the information you choose to send us when you call, send a text message, write on WhatsApp or send an email. That is usually your name, phone number, email address, the address of the property and a description of what you need cleaned.

We use it to reply to you, prepare your estimate and provide the service you ask for. We do not use it for anything else.

Information collected automatically

Our hosting provider keeps standard server logs — IP address, browser type, pages requested, date and time — to keep the site running and secure. We do not use those logs to identify individual visitors.

Cookies

This site uses three cookies:

We do not use advertising cookies, and we do not run any advertising on this site.

Analytics

We use Google Analytics to understand how people find the site and which parts of it they use. It tells us things like how many people visited this week, which city they were browsing from, whether they used a phone or a computer, and which pages they read.

We also record when someone taps a phone number, a text message link, the WhatsApp button or the email address. We record that the tap happened and where on the page it was, so we can tell whether the site is actually helping people reach us. We do not record what you then say to us, and the analytics data does not contain your name, your phone number or your message.

Google Analytics does not receive your full IP address: it is shortened before being stored, so we cannot identify you or your household from it. We keep this data for 14 months, after which Google deletes it.

If you prefer not to be counted, you have three options: install Google's official opt-out browser add-on, turn on your browser's "Do Not Track" or tracking-protection setting, or browse in a private window. Any of them works, and none of them affects your ability to use the site or to contact us.

Third-party services

Some parts of this page are loaded from other companies. When that happens, those companies receive your IP address and may set their own cookies:

• Google Analytics — the visitor measurement described above.
• Google Maps — the embedded map showing our location.
• Google Fonts — the typefaces used on the site.
• Cloudflare (cdnjs) — the animation library used for small visual effects.

The WhatsApp and TikTok buttons are ordinary links. If you follow them you leave this site, and what happens next is governed by those companies' own privacy policies.

Sharing your information

We do not sell, rent or trade your information. We share it only with the members of our team who need it to carry out the work, and when the law requires us to.

How long we keep it

We keep estimates and customer records for as long as we need them to provide the service and to meet our tax and accounting obligations. If you ask us to delete your information we will, unless we are required to keep it.

Text messages

If you text us, we will reply by text. You can reply STOP at any time and we will stop sending you messages.

Children

This site is not directed at children under 13, and we do not knowingly collect their information.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Call or email us using the details above and we will take care of it.

Changes to this policy

If we change how we handle your information we will update this page and change the effective date at the top.